Privacy Policy

At Star Trans Logistics, we are committed to protecting your privacy and ensuring the security of your personal and business information. This Privacy Policy outlines how we collect, use, safeguard, and disclose your information when you use our logistics, freight forwarding, and customs clearance services or interact with our website.

1. Information We Collect

To provide you with seamless global trade solutions, we may collect the following types of information:

• Contact Information: Names, email addresses, phone numbers, and physical addresses of clients, shippers, and consignees.
• Shipping & Logistics Data: Cargo details, container numbers, commercial invoices, packing lists, and routing instructions.
• Compliance & Customs Data: Tax identification numbers, employer identification numbers (EIN), importer of record details, and CTPAT compliance documentation.
• Financial Information: Billing addresses, payment terms, and necessary transactional data required for invoicing and freight settlement.

2. How We Use Your Information

We rely on the collected data to execute our role as your trusted logistics partner. Your information is used to:

• Facilitate ocean freight, air freight, and inland transportation services.
• Process U.S. Customs clearance and ensure compliance with international trade regulations.
• Provide real-time cargo tracking, status updates, and operational communications.
• Process payments, issue invoices, and manage accounting processes.
• Improve our website, customer portal, and overall service delivery.

3. Information Sharing and Disclosure

Star Trans Logistics does not sell your personal data. However, navigating global trade requires sharing necessary information with trusted third parties, including:

• Government & Regulatory Agencies: U.S. Customs and Border Protection (CBP), FDA, and other applicable global authorities.
• Supply Chain Partners: Ocean carriers, airlines, trucking companies, warehouses, and overseas agents strictly for the purpose of moving your freight.
• Legal Requirements: When required by law, court order, or to protect the safety and rights of Star Trans Logistics and our partners.

4. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. As a federally licensed NVOCC and compliance-focused organization, our internal data management practices are routinely audited to maintain strict operational integrity.

5. Your Rights

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data. If you wish to update your contact information, review the data we hold, or modify your communication preferences, please contact our compliance team.